Privacy Policy

Effective Date: October 5, 2026

Universal Express Crown respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit www.universalexpresscrown.com, contact us, submit an inquiry, communicate with us through WhatsApp, or use our transportation and hotel booking services.

By using our website or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you contact us, submit a website form, request transportation, inquire about a hotel booking, or communicate with our team through WhatsApp.

Depending on the service you request, this may include:

• Full name
• Phone number
• WhatsApp number
• Email address
• Pickup location
• Destination
• Travel date and time
• Flight information
• Number of passengers
• Luggage details
• Preferred vehicle
• Hotel city or preferred hotel
• Check-in and check-out dates
• Number of guests
• Number of rooms
• Special travel or accommodation requests
• Messages or other information you voluntarily provide

We only request information that is reasonably necessary to respond to your inquiry or provide the requested service.

2. How We Collect Information

We may collect information when you:

• Submit a contact or inquiry form on our website
• Contact us through WhatsApp
• Call or message one of our business numbers
• Request transportation or hotel booking assistance
• Contact our customer support team
• Interact with our website

Some information may also be collected automatically through cookies, analytics tools, or similar technologies when you use our website.

3. How We Use Your Information

We may use your information to:

• Respond to your inquiries
• Arrange transportation services
• Assist with hotel booking requests
• Confirm booking details
• Coordinate airport, hotel, intercity, train station, or Ziyarat transfers
• Communicate changes or important booking information
• Recommend suitable vehicles based on passenger and luggage requirements
• Provide customer support
• Improve our website and services
• Maintain business and service records
• Prevent misuse, fraud, or security issues
• Comply with applicable legal or regulatory requirements

We do not use your information for purposes unrelated to our services unless permitted by law or you have given us permission.

4. Transportation Booking Information

When you request transportation, we may collect details such as your pickup location, destination, travel date, pickup time, number of passengers, luggage information, flight details, and preferred vehicle.

This information may be shared with authorized drivers, transportation partners, or operational staff when necessary to complete your requested journey.

We only share the information reasonably required to provide the transportation service.

5. Hotel Booking Information

When you request hotel booking assistance, we may collect information such as your preferred city, travel dates, number of guests, number of rooms, preferred hotel, and accommodation requirements.

Where necessary, relevant booking information may be provided to hotels, accommodation providers, or authorized booking partners in order to check availability, obtain rates, or complete your reservation.

Hotel availability, rates, booking conditions, and cancellation policies may be determined by the individual hotel or accommodation provider.

6. WhatsApp Communications

Universal Express Crown uses WhatsApp as a primary communication channel for transportation inquiries, hotel bookings, booking confirmations, and customer support.

When you choose to communicate with us through WhatsApp, information you provide may also be processed according to WhatsApp’s own privacy practices and terms.

We recommend reviewing WhatsApp’s privacy policy to understand how the platform processes your information.

7. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share information only when reasonably necessary with parties such as:

• Authorized drivers
• Transportation providers
• Hotels and accommodation providers
• Booking or travel service partners
• Website hosting providers
• Technical service providers
• Analytics providers
• Payment service providers, if applicable
• Government authorities where legally required

These parties may only receive information necessary to perform the relevant service or fulfill legal obligations.

8. Payment Information

If payment is required for a transportation or hotel booking, payment instructions may be provided through an approved payment method or service provider.

Universal Express Crown may not directly store full credit card or banking details when payments are processed by third-party payment providers.

Any payment information handled by a third-party provider is subject to that provider’s privacy and security policies.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve performance, understand visitor activity, and provide a better browsing experience.

Cookies may collect information such as:

• Browser type
• Device type
• Pages visited
• Time spent on the website
• General location information
• Referral source

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services, including WhatsApp, Google Maps, hotels, social media platforms, or other service providers.

Universal Express Crown is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any external website or service before providing personal information.

11. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic communication, or internet-based system can guarantee complete security.

You should avoid sending highly sensitive information through unsecured communication channels unless necessary.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Complete requested services
• Provide customer support
• Maintain booking and business records
• Resolve disputes
• Meet legal, accounting, or regulatory obligations

When information is no longer required, we may securely delete or anonymize it where appropriate.

13. Your Privacy Rights

Depending on applicable law, you may have the right to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of certain personal information
• Restriction of certain uses of your information
• Information about how your data is being processed
• Withdrawal of consent where processing is based on consent

Some requests may be subject to legal, contractual, or recordkeeping requirements.

To make a privacy-related request, contact us using the information provided below.

14. Children’s Privacy

Our website and services are not designed to independently collect personal information from children.

Where transportation or hotel services involve minors, information should be provided by a parent, guardian, family member, or authorized adult responsible for the booking.

15. International Visitors

Pilgrims and customers may contact Universal Express Crown from countries outside Saudi Arabia.

When you provide information to us, your information may be processed in Saudi Arabia or through service providers located in other jurisdictions.

By communicating with us and requesting our services, you understand that your information may be transferred when necessary to process your inquiry or booking.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or legal requirements.

Any updated version will be posted on this page with a revised effective date.

We encourage visitors to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy or how Universal Express Crown handles your personal information, please contact us.

Universal Express Crown

Address:
Building No. 2878, Hussain Arab Street
Ad Diyafah District
Postal Code 24221
Makkah, Kingdom of Saudi Arabia

Email: info@universalexpresscorwn.com
Phone / WhatsApp: +966 59 000 7025