Terms & Conditions

Effective Date: October 5, 2026

Welcome to Universal Express Crown.

These Terms & Conditions govern your use of www.universalexpresscrown.com and any transportation, hotel booking, inquiry, or customer support services provided by Universal Express Crown.

By using our website, contacting us, submitting an inquiry, or confirming a booking with us, you agree to these Terms & Conditions.

1. About Our Services

Universal Express Crown specializes in:

• Hajj & Umrah transportation
• Airport transfers
• Makkah and Madinah intercity transportation
• Ziyarat transportation
• Train station transfers
• Private and group transportation
• Hotel booking assistance in Makkah and Madinah

We do not provide complete Hajj or Umrah packages, unless specifically stated otherwise in writing.

Our role is limited to the transportation and hotel booking services confirmed with the customer.

2. Booking Requests

A booking request does not automatically mean your reservation is confirmed.

All bookings are subject to:

• Availability
• Vehicle availability
• Hotel availability
• Route access
• Seasonal demand
• Local regulations
• Final confirmation from our team

A booking is considered confirmed only after Universal Express Crown provides confirmation through WhatsApp, email, phone, or another approved communication method.

3. Information You Must Provide

Customers are responsible for providing accurate and complete booking information.

This may include:

• Full name
• WhatsApp number
• Pickup location
• Destination
• Travel date
• Pickup time
• Flight number
• Number of passengers
• Luggage quantity
• Preferred vehicle
• Hotel dates
• Number of guests
• Number of rooms
• Preferred hotel
• Any special travel requirements

Universal Express Crown is not responsible for delays, missed pickups, booking issues, or additional costs caused by incorrect or incomplete information provided by the customer.

4. Transportation Bookings

Transportation bookings are based on the route, travel date, passenger count, luggage, selected vehicle, and availability at the time of confirmation.

Customers should arrive at the agreed pickup point at the confirmed time.

If a passenger is delayed, cannot be located, or does not appear at the pickup point, additional waiting charges, rescheduling fees, or cancellation charges may apply.

5. Airport Transfers

For airport transfers, customers should provide accurate flight details whenever requested.

Flight delays, immigration delays, baggage delays, airport congestion, road closures, or other circumstances may affect pickup and travel times.

We will make reasonable efforts to coordinate transportation, but exact timing may be affected by circumstances outside our control.

6. Vehicle Selection

Vehicle availability is subject to booking conditions and operational requirements.

The images shown on the website are for general reference and may not always represent the exact vehicle provided.

In some cases, Universal Express Crown may provide a similar or upgraded vehicle when the originally requested vehicle is unavailable.

Vehicle suitability depends on passenger count, luggage, route, and operating conditions.

7. Passenger and Luggage Capacity

Customers must provide an accurate number of passengers and an approximate amount of luggage before booking.

Each vehicle has capacity limits.

If the actual number of passengers or luggage exceeds the confirmed capacity, a larger vehicle or additional vehicle may be required and additional charges may apply.

Universal Express Crown reserves the right to refuse unsafe overloading.

8. Hotel Booking Requests

Hotel bookings are subject to availability, room type, travel dates, seasonal demand, and hotel policies.

We may assist customers by checking available hotel options and coordinating reservations.

The final hotel confirmation may be subject to the individual hotel’s own:

• Rates
• Check-in and check-out rules
• Cancellation policies
• Refund conditions
• Occupancy limits
• Identification requirements
• Additional charges

Customers should review all hotel-specific conditions before confirming a reservation.

9. Hotel Availability and Pricing

Hotel rates and availability can change without notice.

A quoted hotel price may only remain valid for a limited period and is not guaranteed until the booking is confirmed.

During Hajj, Umrah, Ramadan, holidays, and other high-demand periods, hotel rates may increase significantly.

Universal Express Crown is not responsible for changes made by hotels before confirmation.

10. Prices and Quotations

All prices are based on the information available at the time the quotation is provided.

Prices may vary depending on:

• Route
• Vehicle type
• Number of passengers
• Travel date
• Pickup time
• Waiting time
• Seasonal demand
• Hotel availability
• Room type
• Additional stops
• Special requests

Any additional service requested after confirmation may result in extra charges.

11. Payments

Payment terms will be provided at the time of booking.

Customers may be required to pay:

• Full payment
• Partial payment
• Deposit
• Balance before service

A booking may not be confirmed until the required payment has been received.

Customers are responsible for any bank charges, transfer fees, payment gateway fees, or currency conversion charges unless otherwise agreed.

12. Cancellations and Refunds

Cancellation and refund conditions may vary depending on the service.

Transportation cancellations may be subject to charges based on how close the cancellation is to the scheduled pickup time.

Hotel cancellations are subject to the specific hotel’s cancellation and refund policy.

Some bookings may be:

• Non-refundable
• Partially refundable
• Subject to cancellation fees
• Subject to date-change fees

Customers should ask for the applicable cancellation terms before confirming a booking.

13. Booking Changes

Requests to change a confirmed booking are subject to availability.

Changes may include:

• Travel date
• Pickup time
• Route
• Vehicle
• Passenger count
• Hotel
• Room type
• Check-in date
• Check-out date

Additional charges may apply if the new booking costs more than the original booking.

Changes are only valid after being confirmed by Universal Express Crown.

14. Waiting Time

Transportation bookings may include a limited waiting period.

If the passenger is delayed beyond the included waiting time, additional waiting charges may apply.

For airport pickups, waiting time may be handled differently depending on flight delays, baggage collection, immigration processing, and airport conditions.

15. Delays and Traffic Conditions

Travel times shown or discussed are estimates only.

Universal Express Crown cannot guarantee exact journey duration because travel may be affected by:

• Traffic
• Road closures
• Weather
• Security restrictions
• Hajj or Umrah crowd control
• Government regulations
• Checkpoints
• Accidents
• Events outside our control

Customers should allow sufficient time for flights, appointments, prayers, train departures, and other scheduled activities.

16. Customer Conduct

Passengers are expected to behave respectfully toward drivers, staff, vehicles, hotels, and other passengers.

Universal Express Crown may refuse or terminate service if a customer:

• Behaves aggressively or abusively
• Damages a vehicle or property
• Creates a safety risk
• Refuses to follow reasonable instructions
• Attempts to exceed safe passenger limits
• Engages in unlawful activity

Customers may be responsible for any damage caused by themselves or members of their group.

17. Personal Belongings

Customers are responsible for their personal belongings, valuables, documents, passports, phones, bags, and luggage.

Universal Express Crown is not responsible for lost, stolen, or forgotten personal items unless required by applicable law.

If an item is found in a vehicle, we will make reasonable efforts to help return it.

18. Third-Party Providers

Some services may involve third-party providers, including:

• Hotels
• Drivers
• Transportation operators
• Booking partners
• Payment providers

Where a third party provides part of the service, their own terms and policies may apply.

Universal Express Crown is not responsible for actions, policies, service interruptions, or decisions made by independent third-party providers beyond our reasonable control.

19. Force Majeure

Universal Express Crown is not responsible for failure or delay caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters
• Severe weather
• Government restrictions
• Road closures
• Security incidents
• Strikes
• Epidemics
• Transport restrictions
• Airport closures
• System failures
• Acts of God
• Other unexpected events

We will make reasonable efforts to assist customers when such events affect a confirmed service.

20. Website Information

We aim to keep the information on our website accurate and up to date.

However, we do not guarantee that all information, including:

• Vehicle availability
• Hotel availability
• Routes
• Prices
• Photos
• Capacity information
• Service descriptions

will always be current or error-free.

Website content may be updated without notice.

21. Images and Illustrations

Images of vehicles, hotels, destinations, and other services shown on the website may be used for illustration or reference.

Actual vehicles, room layouts, hotel interiors, and service conditions may vary.

Customers should rely on the final booking confirmation rather than website images alone.

22. Website Use

You agree not to misuse our website or attempt to:

• Access restricted areas
• Introduce viruses or harmful code
• Interfere with website operation
• Copy protected content without permission
• Use the website for fraudulent or unlawful purposes

We reserve the right to restrict access where misuse is suspected.

23. Intellectual Property

All original website content, including text, branding, graphics, layout, logos, and design elements, is owned by or licensed to Universal Express Crown unless otherwise stated.

You may not copy, reproduce, modify, distribute, or commercially use this content without prior written permission.

24. Limitation of Liability

To the maximum extent permitted by law, Universal Express Crown will not be responsible for indirect, incidental, or consequential losses arising from:

• Travel delays
• Missed flights
• Missed trains
• Hotel changes
• Traffic delays
• Third-party service failures
• Personal schedule disruptions
• Events outside our reasonable control

Our responsibility will be limited to the specific service confirmed with the customer and any obligations required by applicable law.

25. Privacy

Your use of our website and services is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal information provided through the website, WhatsApp, phone, or booking process.

26. Changes to These Terms

Universal Express Crown may update these Terms & Conditions from time to time.

Changes may be made to reflect updates in:

• Services
• Booking procedures
• Business practices
• Legal requirements
• Operational policies

The latest version will be posted on this page with an updated effective date.

27. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any dispute will be handled according to applicable Saudi law and the jurisdiction of the appropriate Saudi authorities or courts.

28. Contact Us

If you have questions about these Terms & Conditions, please contact us.

Universal Express Crown

Address:
Building No. 2878, Hussain Arab Street
Ad Diyafah District
Postal Code 24221
Makkah, Kingdom of Saudi Arabia

Email: info@universalexpresscorwn.com
Phone / WhatsApp: +966 59 000 7025